"Policies of this site"
Privacy:
clothdollpatterns respects your privacy and does not sell our mailing list to anyone. Credit Card information is collected via a secured server (SLL encrypted) and passed to our Credit Card payment processor. We do not store any credit card information. On occasion certain items, such as Becky Holloway Patterns, Leta Benedict CDs and other items may be shipped directly to you from the wholesaler/designer. In these cases your shipping information is sent to them so that they may fill your order. During the check out process, you have the option of having the shopping cart remember your name and address, using a "cookie". This is only done if you check the box accepting it.
Payment:
I take Paypal and Credit Cards through the shopping cart check out feature. Your account is charged for the total amount at the time of purchase. Out of stock items can be refunded if you choose not to wait on a reorder. I take personal checks and money orders through the mail. There is a printable order form on each designers page. You only need to print out one form. Please make sure you include the designers name and not just the pattern name as many designers have dolls named the same.
Refund Policy:
Due to the nature of our products we do not offer refunds on patterns or CDs unless an error has been made or an item is defective.
Shipping Policy:
Please make sure the email address you provide at check out is correct as I will notify you of any issues with your order via email. It is not used for any marketing emails etc. If the email address is invalid and no phone number is provided I may write to you for verification before processing your order.
I generally ship within 3 business days on most in stock items. However I only ship on Mondays, Tuesdays and Wednesdays so orders placed on Thursday-Sunday are not mailed until the following week. Postage for shipping via regular US mail (first class) and Canadian mail is included in the listed price of all patterns. You will be notified of out of stock items and may choose to cancel them or wait for the back order.
For overseas shipping, you need to add the additional shipping cost to your shopping cart. There is a link to Foreign Shipping on each designer's page. You click on the appropriate button for the number of patterns you are buying and that shipping amount will be added to your cart. I generally only ship overseas orders once a week as I have to go the Post Office to handle the customs forms.
You can contact me at clothdollpatterns@yahoo.com to discuss Priority shipping and other expedited shipping options. We are happy to accommodate your requests.
Customer Service:
Please contact me at clothdollpatterns@yahoo.com I reply promtly to all email. I no longer take orders by phone or mail in. If you need to place a mail in order please conatc me via email to discuss.
I thank you for your interest in clothdollpatterns.com and welcome any feedback you may have.